Frequently Asked Questions

Need more information? Check out our frequently asked questions about the Luxone 5 pcs Relaxing System.

General Questions

What is Luxone 5 pcs Relaxing System?

Luxone 5 pcs Relaxing System is a high-quality orthopedic pillow set designed with attention to detail to bring pain relief and relaxation to your daily life, and it's particularly beneficial for post-surgery recovery. The pillow set can be arranged to fit any position you please and can be used on any flat surface such as a bed, couch, or floor.

Is Luxone 5 pcs Relaxing System hypoallergenic?

Yes, Luxone 5 pcs Relaxing System is made from non-toxic and hypoallergenic materials. Our products' fabrics are certified by OEKO-TEX, and the foam materials are certified by CertiPUR-US. Please note that there may be a slight industrial smell when the pillows are first unpacked, but this should disappear after ventilating the pillows for at least 24 hours.

Can I buy extra covers for Luxone 5 pcs Relaxing System?

Yes, you can purchase extra covers for Luxone 5 pcs Relaxing System at this link: https://www.amazon.com/dp/B0B7799NR2

Does Luxone 5 pcs Relaxing System have CERTIPUR-US certification?

Yes, Luxone pillows are made from CERTIPUR-US certified foam material, ensuring that they do not include any harmful substances.

Does Luxone 5 pcs Relaxing System have OEKO-TEX certification?

Yes, Luxone pillows are made from OEKO-TEX certified textiles, ensuring that they do not include any harmful substances.

Troubleshooting

The pillows look deflated or feel too soft. What should I do?

The pillows have been compressed for a long time, so let them recover to their original shape for at least 24 hours.

There is an industrial smell coming from the pillows. What should I do?

The pillows may have a slight industrial smell when first unpacked due to being compressed for shipping, but this should disappear after ventilating the pillows for at least 24 hours in a well-ventilated area. Please note that Luxone products are made from non-toxic and hypoallergenic materials, and the fabrics are certified by OEKO-TEX while foam materials are certified by CertiPUR-US.

I didn't receive vacuum bags with my order. What should I do?

If you did not receive vacuum bags with your order, please contact us with your Amazon order ID and full address information, and we will send the vacuum bags to you as soon as possible. We apologize for any inconvenience this may have caused.